Terms of Service

Last updated: April 2025

1. Acceptance of Terms

By accessing or using the Aura Memories website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Products & Pricing

  • All prices are listed in Indian Rupees (₹) inclusive of applicable taxes
  • We reserve the right to change prices at any time without prior notice
  • Product images are for illustrative purposes; actual products may vary slightly due to handcrafted nature
  • We strive to accurately display product colors, though monitor settings may affect appearance

3. Orders

  • Placing an order constitutes an offer to purchase, not a confirmed sale
  • We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud
  • You will be notified via WhatsApp/phone if your order is cancelled
  • Order confirmation is sent after successful placement

4. Payment

We currently accept Cash on Delivery (COD) only. Payment is due at the time of delivery. Please have the exact amount ready when possible. Additional online payment methods will be added soon.

5. Shipping

Please refer to our Shipping Policy for delivery timelines, charges, and coverage areas.

6. Returns & Refunds

Please refer to our Return & Refund Policy for eligibility and process details.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Aura Memories and protected under Indian copyright law. You may not reproduce, distribute, or use our content without express written permission.

8. Limitation of Liability

Aura Memories shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the value of the order in question.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

10. Contact

Questions about these terms? Email us at hello@auramemories.com.